Responsible Gaming

We are aware of the potential damage that can be caused by gambling. We are dedicated to keeping such risks to the barest minimum and coming up with solutions to make our users masters of their own gaming habits. Our responsible gaming policy is as follows:

• Knowledge is Power: For us, education is the most effective means to make gamblers aware of the dangers of gambling. Players can take charge of their behavior and steer clear of the traps of compulsive gambling by being adequately informed;
• Set Personal limits: Before you sit down to play, we recommend that you set personal limits on deposits, losses, and game time. Gaming should never be employed to gain money or recover losses; gaming should only be done for recreational purposes. You should only use money that you can afford to lose when gambling;
• Take Breaks Regularly: Prolonged gambling can affect your judgment and decision-making skills. We suggest players take breaks, particularly if they are tired or lose concentration;
• Stay calm: You must never play if you are concerned, upset, or on drugs or drinking alcohol. Responsible gambling demands a clear head.

We provide the option of self-exclusion if you believe that gambling is beginning to negatively impact your life. This gives you the option to temporarily stop using any gambling services for a period of six months to five years. You won’t be able to login your account or make a new one during this period.
Simply email our support staff at [email protected] to begin the self-exclusion process, and they will walk you through it. For your protection, please be aware that the self-exclusion period is irreversible and cannot be revoked during the selected time frame.

We are strongly concerned about child protection. Our players should be at least 18 years old to be able to access our services. We seriously advise users not to share login details with minors and keep it a secret from them. Also, we work on the “Know Your Customer” (KYC) policy, giving us the privilege to ask for identification verification whenever required.
We suggest parents use internet filtering software if they want their children to not have access to gambling information. FamiSafe Internet Filters is a good place to get internet filters.

We at 9Winz are here to help. Our support staff may be reached at [email protected] if you require help with responsible gaming, have concerns about your gambling habits, or would want information on specialized organizations. Your information will never be shared without your permission since we are dedicated to protecting your privacy.

Every player should have a positive experience free from unfavorable outcomes. The following crucial advice will guarantee that gaming stays enjoyable:

• Budget: Never gamble more than you can afford to lose. Establish limits on deposits based on your bankroll.
• Don’t Chase Losses: When you do lose money, don’t do anything to try and recover it. Keep in mind that for entertainment value, gambling is sought, not financial gain;
• Set Time Limits: You must never let gambling control your life. Set time limits before you play and stick to them;
• Play Sensibly: Do not gamble when you are nervous, upset, or under the influence;
• Take Breaks: Stop at once if you begin to feel exhausted or lose concentration. Gambling should always be enjoyable and under supervision;
• Have Just One Account: Never make more than one account to assist you in monitoring your gaming activity.

At 9Winz, we will make every effort to make your gaming experience enjoyable, secure, and responsible. Please don’t hesitate to contact our support staff at any time if you require any help, require information on your gambling activity, or would like to know more about responsible gaming. We’re always here to help you along the way.